@inproceedings{84a5fcf73af74c1db676f28f49b0082f,
title = "An overview of the Business Process Maturity Model (BPMM)",
abstract = "This paper presents a Business Process Maturity Model (BPMM) for measuring and improving business process competence. The BPMM comprises maturity levels that are associated with the scope of influence of process areas, the capability of monitoring and controlling processes and the influence on process improvement It is based on the principle that any business process essentially consists of activities belonging to four categories; Input, Mechanism, Control, and Output. While constructing our BPMM, we aligned it with the terms, maturity levels, and some elements of Key Process Areas (KPAs) of CMM/CMMI, IS12207, and IS15288. We incorporated the results of the existing researches on Process Maturity Model (PMM) and Process Management Maturity Model (PMMM) and conducted a survey on a group of companies that are actively pursuing Business Process Management (BPM).",
keywords = "Business process, Maturity model, Process improvement, Software engineering",
author = "Jihyun Lee and Danhyung Lee and Sungwon Kang",
year = "2007",
doi = "10.1007/978-3-540-72909-9\_42",
language = "English",
isbn = "9783540729082",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Verlag",
pages = "384--395",
booktitle = "Advances in Web and Network Technologies, and Information Management - APWeb/WAIM 2007 International Workshops DBMAN 2007, WebETrends 2007, PAIS 2007 and ASWAN 2007, Proceedings",
note = "ApWeb/WAIM 2007 International Workshops: 1st International workshop on Database Management and Applications over Networks, DBMAN 2007 - 1st Workshop on Emerging Trends of Web Technologies and Applications, WebETrends 2007 - International Workshop on ; Conference date: 16-06-2007 Through 18-06-2007",
}