TY - GEN
T1 - Conversation Progress Guide
T2 - 2025 CHI Conference on Human Factors in Computing Systems, CHI 2025
AU - Jeong, Daeun
AU - Shin, Sungbok
AU - Jeong, Jongwook
N1 - Publisher Copyright:
© 2025 Copyright held by the owner/author(s).
PY - 2025/4/26
Y1 - 2025/4/26
N2 - In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy - an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI.
AB - In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy - an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI.
KW - Conservation Interface
KW - Conversational AI
KW - Human-AI Interaction
KW - Progress Bar
KW - Self-efficacy
UR - https://www.scopus.com/pages/publications/105005768721
U2 - 10.1145/3706598.3714222
DO - 10.1145/3706598.3714222
M3 - Conference paper
AN - SCOPUS:105005768721
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2025 - Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 26 April 2025 through 1 May 2025
ER -